Worst customer service error.I bought a mattress (Order Nr: KH0IF2) from Heilbronn (Germany), 1 day before lockdown. I wanted to return it and the shop has been closed. Now, when the shop's customer office has opened, I want to return it now. it's not 14 days now, since the Moemax center has been opened after lockdown. I called them for a return and they are saying that they won't return my money. They will cut 25% and I should buy something from Moemax. Isn't it a rule in Germany, that we could return anything within 14 days?Moreover, if the lockdown came in between, what is the customer's fault??Never buying anything from them again.
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