I am very let down by the service. I ordered a lovely three-stone pendant necklace for my daughter on December 13, using a discount code to ensure it arrived by Christmas Eve. I received no updates from the company until I reached out via email, as the Live Chat was unavailable and there was no phone number. Their response was an apology, stating there was a delay in the manufacturing process, and the necklace would not arrive on time. This lack of communication until I contacted them is frustrating. I had expected better, especially since the service had good reviews. Now, my daughter won't receive her main Christmas gift. I will not be purchasing from them again and should have chosen a different option.
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