Signed up as a partner. Would not recommend.
Mollie held back 20% of our client’s revenue as a rolling reserve. That itself is understandable. The problem is they never communicated this upfront and just quietly started witholding 20% of the revenue.
This led to a serious situation where our client suddenly could not access over €50k in funds, we ended up having to loan our clients a personal loan to ensure they didn't go bankrupt.
Support did not help. Slow, unclear, no real ownership of the issue, it took over 2 months to get the funds released.
If you are considering becoming a partner, be very careful. Unexpected reserves without proper communication can hurt your clients and your reputation fast.
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Mollie is a payment service provider with 250,000 customers across Europe and the UK. With our easy-to-use API, Mollie facilitates companies of all sizes to grow by offering leading and localised payment methods. It’s all part of our mission to simplify payments to help your business thrive. If you have a Mollie account, you can contact us via our dedicated merchant portal or consult our Help Centre.
Please note that, as a payment service provider, we are solely responsible for processing payments. If you are a consumer and have questions about a payment, please contact the merchant directly.
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