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I joined the service to help my business grow, but instead, it has been detrimental. Rather than offering support, they are jeopardizing my business and personal life. Their documentation states that card payments have a 5-day payout period, which was a key reason for my choice. However, once I started receiving payments, I realized I had to wait over 20 days. There was no notification about this change, no explanation, and no valid reason provided. Just yesterday, without warning, they extended the payout period by an additional 2 months. This is completely unmanageable for any business. I have daily expenses like inventory, shipping, advertising, and operational costs. Without timely access to my funds, I cannot purchase stock or ship orders on schedule. This will inevitably lead to delays, dissatisfied customers, and chargebacks, which is precisely what they claim to prevent. Instead, they are creating the problems they profess to avoid. My business is legitimate. I have submitted all necessary documentation and personal information as requested. I have always operated transparently. Yet, I am treated as if I’ve done something wrong. This is unethical and should not be permissible. No company should hold someone's money for months without a valid reason, jeopardizing their financial stability and personal life. I have communicated all these concerns to the service, but I still don’t receive clear answers or solutions. --------UPDATE (ISSUE STILL UNRESOLVED)--------- They stated: We understand how crucial timely access to your funds is for your operations and expenses. We wish to be transparent about your account's status. Due to identified risk factors through our automated systems, controls have been enforced on your account to meet regulatory and risk management standards. Unfortunately, these measures cannot be lifted at this time. They had never mentioned this before and imply that I am involved in illegal activities due to one chargeback from a customer attempting to scam. A customer made a purchase and requested a chargeback two days later without any justification or prior contact. This is abusive. The processing time displayed on their website is 5–10 days before shipping (which takes an additional 3–7 days). They request proof, but it is impossible to have delivery or tracking information at that stage. Nevertheless, the customer initiated a chargeback without basis, and instead of supporting a compliant merchant, the service acts as if I am at fault. Past shipments are documented, and all transactions are legitimate. Yet, the repercussions fall solely on me—the honest business owner trying to operate correctly. Meanwhile, the fraudulent customer faces no consequences. What is even more shocking is their refusal to resolve the issue and the lack of real answers. Each time I seek clarification, I receive vague responses or no explanation at all. They have simply extended my retention period from around 20 days to 90 days, again without justification. This is crippling my ability to function. I cannot pay suppliers, ship orders, or cover daily expenses. They are holding my money hostage while expecting me to continue fulfilling orders and risking further losses. I am striving to build something with dedication, and this situation is genuinely tearing me apart. No business owner deserves this treatment. The lack of transparency, support, and refusal to adequately address the issue demonstrates a complete disregard for small businesses that place their trust in them. You are actively harming my business and my life. I have responsibilities, bills to pay, and orders to fulfill. Without access to my own funds, no business can survive. You should be ashamed of how you treat honest merchants. I will not rest until this issue is resolved and my funds are released. What you are doing is unethical and should not be tolerated.
My experience has been a financial and operational nightmare. I share this warning so that other merchants can be aware of the risks associated with using this platform. On November 12, 2025, my account was blocked without any prior notice. I discovered the issue only when my sales unexpectedly stopped. This sudden block halted my business entirely, causing immediate financial loss and making it impossible to process customer refunds, severely damaging my reputation and customer relationships. After several days of trying to contact support, I received a termination email stating only 'internal reasons' and 'acceptance policy.' To make matters worse, I was informed that my balance would be withheld until May 2026—a staggering retention period of over six months. I consider this practice abusive and unjustifiable. Withholding funds for such an extended time based solely on internal criteria is unacceptable. This situation has escalated and will be addressed legally: a formal complaint is being filed with the relevant financial mediator, and actions with regulatory bodies have been initiated due to violations of fund protection obligations and payment services directives. Avoid this platform. The risk of having your working capital withheld indefinitely is real and damaging. Following the service's response on December 4, 2025, I found their reply evasive and unhelpful. While I appreciate the sentiment, it fails to address my specific issues regarding their sudden actions and disproportionate retention of funds. My business maintains a low-risk profile, with a total refund rate near 1%. If the issue was genuinely about compliance, they would have provided specific evidence justifying such drastic actions. The delay caused by their block continues to inflict significant financial harm, and I do not trust their claim of reaching out soon. I await the immediate release of my funds, as demanded, rather than vague assurances. Legal proceedings will be initiated shortly.
Our experience has been highly frustrating and detrimental to our business. After years of using their platform, we stopped processing payments in September, yet we are still facing unresolved issues they consistently ignore. Despite adding funds to ensure customer refunds could be processed, many remained in 'queued' status for weeks, with some never completed. This led to customers filing chargebacks, not due to our fault, but because the service failed to process refunds we had already funded. To make matters worse, we received chargebacks for incorrect amounts, often for the entire order value instead of the actual refund, with no option to clarify these cases in the dashboard. Additionally, they imposed €25 fees per chargeback, even when these issues stemmed from their own delays. When we reached out for support, we received no helpful explanations or solutions, despite multiple attempts. Instead, we were abruptly notified of account termination, with our remaining funds held until April 2026—months after deactivation, with no clear justification. This entire ordeal has damaged our customer relationships, caused unnecessary financial loss, and completely eroded our trust in the service. We strongly advise other businesses to reconsider using this platform for handling refunds, chargebacks, or customer payments due to the lack of transparency and support.
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Mollie is a payment service provider with 250,000 customers across Europe and the UK. With our easy-to-use API, Mollie facilitates companies of all sizes to grow by offering leading and localised payment methods. It’s all part of our mission to simplify payments to help your business thrive. If you have a Mollie account, you can contact us via our dedicated merchant portal or consult our Help Centre.
Please note that, as a payment service provider, we are solely responsible for processing payments. If you are a consumer and have questions about a payment, please contact the merchant directly.
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