My experience has been a financial and operational nightmare. I share this warning so that other merchants can be aware of the risks associated with using this platform. On November 12, 2025, my account was blocked without any prior notice. I discovered the issue only when my sales unexpectedly stopped. This sudden block halted my business entirely, causing immediate financial loss and making it impossible to process customer refunds, severely damaging my reputation and customer relationships. After several days of trying to contact support, I received a termination email stating only 'internal reasons' and 'acceptance policy.' To make matters worse, I was informed that my balance would be withheld until May 2026—a staggering retention period of over six months. I consider this practice abusive and unjustifiable. Withholding funds for such an extended time based solely on internal criteria is unacceptable. This situation has escalated and will be addressed legally: a formal complaint is being filed with the relevant financial mediator, and actions with regulatory bodies have been initiated due to violations of fund protection obligations and payment services directives. Avoid this platform. The risk of having your working capital withheld indefinitely is real and damaging. Following the service's response on December 4, 2025, I found their reply evasive and unhelpful. While I appreciate the sentiment, it fails to address my specific issues regarding their sudden actions and disproportionate retention of funds. My business maintains a low-risk profile, with a total refund rate near 1%. If the issue was genuinely about compliance, they would have provided specific evidence justifying such drastic actions. The delay caused by their block continues to inflict significant financial harm, and I do not trust their claim of reaching out soon. I await the immediate release of my funds, as demanded, rather than vague assurances. Legal proceedings will be initiated shortly.
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Mollie is a payment service provider with 250,000 customers across Europe and the UK. With our easy-to-use API, Mollie facilitates companies of all sizes to grow by offering leading and localised payment methods. It’s all part of our mission to simplify payments to help your business thrive. If you have a Mollie account, you can contact us via our dedicated merchant portal or consult our Help Centre.
Please note that, as a payment service provider, we are solely responsible for processing payments. If you are a consumer and have questions about a payment, please contact the merchant directly.
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