Mollie is actively sabotaging my business. I processed my first high-ticket payment of $3,000 USD, which was fully accepted and authorized. Immediately after taking the money, Mollie shut down my account and blocked all access to my dashboard.
I am now in a position where Mollie is holding my customer’s funds, but I cannot ship the product because they have cut off my cash flow. This is not just "risk management"—this is a predatory practice. They have effectively paralyzed my operations and are refusing to provide any transparency or access to my own financial data.
I have high-ticket customers waiting for their orders, and Mollie’s "support" is non-existent while they sit on my money. If this is not resolved immediately and my access restored, I will be filing a formal complaint with the Dutch Authority for the Financial Markets (AFM) and the Financial Ombudsman.
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Mollie is a payment service provider with 250,000 customers across Europe and the UK. With our easy-to-use API, Mollie facilitates companies of all sizes to grow by offering leading and localised payment methods. It’s all part of our mission to simplify payments to help your business thrive. If you have a Mollie account, you can contact us via our dedicated merchant portal or consult our Help Centre.
Please note that, as a payment service provider, we are solely responsible for processing payments. If you are a consumer and have questions about a payment, please contact the merchant directly.
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