⭐️ 1-Star Review – Extremely Disappointing Service. I've been a loyal customer of the company for years, even introducing family members to their products, which they now also purchase regularly. I ordered a gift set that was clearly shown online with a gift box. Instead, I received loose items without proper packaging, rendering the set unfit as a gift. When I contacted the support team, I was informed that gift boxes were 'out of stock' and that the website mentions 'gift wrap type may vary.' This was not a minor change; the product was advertised as a boxed set, which is what I paid for and expected. Receiving unboxed items is not the same. When I raised my concerns, the only solution offered was an oversized box that didn’t fit the items. The response felt dismissive and showed no acknowledgment of the misleading product listing. Overall, this experience has been profoundly disappointing and has made me reconsider future purchases from the company.
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London's bath, body & beauty connoisseurs since 1973 + Shop beautifully boxed gift sets for him, her and the home + Choose a FREE luxury sample-size with your order!
