Review Time
I ordered some lovely gift sets for Christmas, but what I received was not what was shown on the website. The contents of the ‘gift sets’ arrived loose, lacking the beautiful gift boxes that were advertised. Now, I see that the lovely boxes are no longer featured, replaced by a note stating ‘the gift wrap type may vary’. This is unacceptable; such information was not present when I placed my order. If the stock was unavailable, it would have been better to cancel the order or include a note and an apology in the package. What I received instead of a premium gift is just a few random bottles. This does not qualify as a gift set!
⭐️ 1-Star Review – Extremely Disappointing Service. I've been a loyal customer of the company for years, even introducing family members to their products, which they now also purchase regularly. I ordered a gift set that was clearly shown online with a gift box. Instead, I received loose items without proper packaging, rendering the set unfit as a gift. When I contacted the support team, I was informed that gift boxes were 'out of stock' and that the website mentions 'gift wrap type may vary.' This was not a minor change; the product was advertised as a boxed set, which is what I paid for and expected. Receiving unboxed items is not the same. When I raised my concerns, the only solution offered was an oversized box that didn’t fit the items. The response felt dismissive and showed no acknowledgment of the misleading product listing. Overall, this experience has been profoundly disappointing and has made me reconsider future purchases from the company.
I ordered a gift on 18/11/25, but it never arrived. After complaining, I was contacted by a representative who claimed it was a courier issue and that the gift would be resent along with some testers as an apology. However, what my aging step-mother received was just the samples—no gift at all. This company has taken my money without delivering what I purchased. PLEASE AVOID THEM; they seem more interested in your money than their reputation. I am now out of pocket and seeking legal advice. They owe me money and are not responding to my emails or calls. DO NOT COUNT ON THEM FOR YOUR GIFT NEEDS.
I ordered several gift sets for the holidays, but what I received was not what was advertised. The contents of the 'gift sets' arrived loose without the beautiful gift boxes displayed on the website. Now, the website shows that the lovely boxes are gone, replaced by a note stating 'gift wrap type may vary.' This was not mentioned when I placed my order. If stock is unavailable, either cancel the order or include a note and an apology. What I received instead of a premium gift was just a few random bottles. This is not what a gift set should be!
Stay Away! I ordered a large parcel, but several items were missing. When I reached out to customer support, they said they arranged for the remaining items to be sent via a delivery service. I was home during the expected delivery, but I received a message stating the parcel was behind a bin. My bins are secured, and the delivery photo was not from my address. When I contacted customer service again, they only offered a partial refund for the missing items without any explanation. I requested contact information to file a formal complaint, but none was provided. AVOID THIS COMPANY!
I ordered four 'gift sets' that arrived without any gift boxes. Additionally, the bottles appeared to have been tossed in without any internal packaging. The company should not advertise gift sets if they do not include the actual gift boxes.
I am very disappointed. I purchased perfume, body lotion, and shower gel on November 30, spending £187 at the local store. My friend and I traveled 40 minutes to get there. While the staff was friendly during the purchase, I later discovered that I was given the wrong perfume worth £140. I didn't take the receipt as it was a personal purchase. When I called the store to explain the inconvenience, the staff seemed uninterested but agreed to exchange it. Upon arriving for the exchange, I noticed signs for a 25% discount throughout the store. I didn't ask for a discount on my perfume, which would have been £35 towards something else. To make matters worse, the staff altered the receipt so I received no discount. I expected better customer service.
I placed an order for three shower gels, a gift box, and a personal message. I did not receive any gift boxes, although I was supposed to get three for each shower gel purchased. Additionally, the personal message I requested was not included. How difficult is it to pack three items and print a note? If this can't be done, then don't offer it as an option; without it, I don't need the shower gels. For a so-called 'high-quality' brand, proper packing should be standard. After being a customer for years, I will no longer support this brand.
I visited the local store today and received outstanding customer service from a representative. I was very impressed with the welcoming attitude and assistance provided. Please pass on my compliments to the staff member. Thank you!
Dear Company, I hope this message finds you well. I want to express my admiration for your exquisite creations, especially a particular fragrance. For over a decade, I have explored fragrances and their stories, captivated by the emotions they evoke. However, living in my country presents challenges in accessing authentic products. Most fragrances available here are not original. Recently, I had the privilege of discovering one of your fragrances, and it left me enchanted. Due to financial constraints, I cannot purchase it, but even a sample would mean the world to me. I understand this is an unusual request. If you could consider this gesture of kindness, I would be deeply grateful. Thank you for your time.
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London's bath, body & beauty connoisseurs since 1973 + Shop beautifully boxed gift sets for him, her and the home + Choose a FREE luxury sample-size with your order!
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