I am very disappointed. I purchased perfume, body lotion, and shower gel on November 30, spending £187 at the local store. My friend and I traveled 40 minutes to get there. While the staff was friendly during the purchase, I later discovered that I was given the wrong perfume worth £140. I didn't take the receipt as it was a personal purchase. When I called the store to explain the inconvenience, the staff seemed uninterested but agreed to exchange it. Upon arriving for the exchange, I noticed signs for a 25% discount throughout the store. I didn't ask for a discount on my perfume, which would have been £35 towards something else. To make matters worse, the staff altered the receipt so I received no discount. I expected better customer service.
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