I recently purchase about £150 worth of goods from Molton Brown, Covent Garden, London. The person who served me provided unacceptable customer service and failed to email my receipt. I wanted to make a complaint but the contact form on their website does not work. I had to dig up an email and make contact. They appeared to be concerned and told me they would send me few samples to regain my trust in the brand but then that was that. I did not receive the samples, I did not receive my receipt and they are ignoring my emails. I had no idea Molton Brown had rubbish reviews. I have just realised this by looking here and doing a google search. Apparently this is quite normal behavior from Molton Brown. Well, I was actually a regular customer for at least a decade now. They have lost me as a customer. There are far too many great options out there today. Selfridges for one has everything you could ask for if you wanted to buy gifts (which is what I usually used Molton Brown for when in a rush!). Selfridges has plenty of budget-friendly-ish products too. There is so much competition now - dozens of online stores to find gifts from. Molton Brown will fail at this rate. They already had to close their Westfield White City store.
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