Update to my review of 10 /12/24 as couldn’t edit the post. After numerous emails , phone calls etc and getting nowhere I eventually got a call back from a lady who seemed to understand what my problem was and admitted it wasn’t well handled I’ve now got message saying my refund is being processed and they’re also sending me a gift. It’s just unfortunate it took so long to find out my original order was lost , replacement never was logged and refund never processed despite four emails and three phone calls over three days. I wish I’d got opportunity to deal with this lady in first place , would have saved a lot of unnecessary hassle and frustration. Think she was senior advisor and I was very glad to speak to someone who understood the issue, however I will never be ordering from Molton Brown again.
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