moltonbrown.co.uk

2.5
2.5 Based on 136 reviews

London's bath, body & beauty connoisseurs since 1973 + Shop beautifully boxed gift sets for him, her and the home + Choose a FREE luxury sample-size with your order!...

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Maude
Terrible (Non)Delivery Service

I've bought multiple items from MB, online and instore, over several years.The latest "purchase" was online, however their delivery service (Amazon Shipping) is absolutely terrible - four attempted deliveries and they can't seem either find the address or do something as simple as ring an intercom (that's assuming they even try in the time slot they say and not four hours later). One thing that didn't help is that their systems don't seem to integrate with Apple Pay correctly - full detailed address in my Apple Pay account, but the shipment cut out key details - I updated the address via the tracking option, but it hasn't taken affect.If you like MB products, do not buy direct online, either buy from a third party or go to a store.

1
Date of experience: May 06, 2025

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Business Details

  • London's bath, body & beauty connoisseurs since 1973 + Shop beautifully boxed gift sets for him, her and the home + Choose a FREE luxury sample-size with your order!

  • language https://moltonbrown.co.uk

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