I made a large online purchase taking advantage of the friends and family discount at the end of October . On 6 November I received an email advising that I may have had multiple payments taken from my account. When I checked with my credit card company I was horrified to discover that I had been charged 3 times, the over charged amounted to £495. I contacted customer service and was advised that I would have my money returned but it would take 5-7 days. It is now 15 November and no sign of my money.Customer service is excellent at fobbing customers off, they are not to be trusted.I have now been forced to put this fraud in the hands of my credit card company and they are in the process of retrieving the stolen money.Avoid Molton Brown.
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