After taking three payments of £165.74 out of my account on the 26th October I am still waiting for my refund. I was told there had been a glitch in the system and would be refunded within 5 to 7days. To date I have still not received this. I have made numerous phone calls and been assured it would be in the same day but this is untrue. This is theft!! They have taken money without my consent. They offered me 30% of my next purchase but after been a customer for many years I will never order from them again if this is the way they treat customers. Why is it taking so ling they were quick to take the money from my account.
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