I have had £274.50 deducted from my account twice without my authorisation. I was informed a ticket would be raised to the payment department and then a refund would follow. This is not acceptable. I haven't been provided with a date when i will receive my refund or any correspondence about this incident happening or how your handling the security breach. I am totally shocked as a regular customer of Molton Brown at receiving NO customer service on this matter despite a phone call, a ticket being raised and an email being sent! Can you advise when I will receive my £274.50 which was deducted from my account without authorisation.
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