Absolutely untrustworthy for online ordering. I availed of Black Friday offers on 24/11/22, as Christmas gifts. First, the transaction was delayed and recharged on my Revolut which messed up my account and led to bounced payments. They sent an order confirmation with a DPD link that was invalid. I emailed their ‘customer service’ after 3 weeks asking where my order was and got no reply for a week. They then replied cancelling my order saying the stock was no longer available and said I should expect a refund within 7 working days!!!! Modern day scammers. Also, and strangely, their soaps are available for cheaper on other websites - I would completely avoid their .eu website as they are completely incompetent. I wish I had read the other reviews on here before I ordered. So annoyed they had my money for 7 weeks & over Christmas time too. Lesson learned - I went with Loccitane instead. Avoid this scammy dodgy company & horrendous customer service
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