Placed an order 11 days ago and they haven't even bothered to process and dispatch it even though they've taken the money! Have contacted them several times and only once got a reply saying that they are busy! I ordered some other Molton Brown products from QVC and they arrived within 3 days! For a brand that has a Royal warrant they don't seem to care about their customers at all! If they can't cope with the volume of orders then they should stop taking orders and clear the backlog.I would NOT buy anything from them again.
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