I placed an order last Sunday, one week ago. I made a mistake on my email address. Tried to change it in my online account but it’s not possible to do online. I phone LAST SUNDAY. The customer service guy said he couldn’t do it either and to send an email. I did but no reply. I tried calling them today, SUNDAY. and there’s a message saying their opening hours are Monday to Friday. This despite me calling the same number last Sunday and speaking to someone. My item has not been delivered. My account is showing both ‘order in process’ and delivered to my address. I am shocked at the lack of customer service at a company such as this. Wish I’d read the reviews here before I purchased online.
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