moltonbrown.co.uk

2.5
2.5 Based on 136 reviews

London's bath, body & beauty connoisseurs since 1973 + Shop beautifully boxed gift sets for him, her and the home + Choose a FREE luxury sample-size with your order!...

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Sophia Brooks
Poor customer service no product yet

I received a £25 gift card with a magazine subscription and was unable to activate the card online. Spent 45 minutes on the phone to them and gave up and emailed instead. Didn’t get a reply within the timescales stated. The card was then activated and I ordered some hand wash and moisturiser which I have yet to receive. Received an email this week asking for my review of the product. I posted that I’ve not yet received it and that I had trouble activating the card. Had another email today informing me that my review could not be posted as it violated their criteria - here it is copied and pasted - hmm not impressed & still not had my delivery. Would personally avoid in futureCan’t really review this product as I still haven’t received it. Bought it with a gift voucher I had through a magazine subscription and the voucher was invalid. Took around 2 weeks to activate but no product received as yet I’m sure it smells lovely

1
Date of experience: Jan 06, 2021

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Business Details

  • London's bath, body & beauty connoisseurs since 1973 + Shop beautifully boxed gift sets for him, her and the home + Choose a FREE luxury sample-size with your order!

  • language https://moltonbrown.co.uk

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