Don't bother online; wrong items sent, customer service took 4 weeks to respond via email to send a returns label (in this day and age, returns should be accessiable online). Sent items back, tracking showed items sat in delivery depot for approaching a week at the request of the recipent. Finally delivered, but 3 weeks later still no refund. Raised a chargeback request with the bank.Following up on this review left on 3rd January. Letter received from the bank today (28th January); my chargeback has been successful and the bank have claimed the funds back from Molton Brown. Molton Brown now have 45 days to dispute this, however given their track record in regards to customer service, and the evidence I submitted to the bank, I doubt I will hear anymore.
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