This company actually starts the process badly in that they accept your order on-line but then don’t send you an acknowledgement e-mail. Their excuse is that they do this when they send your order. However, if they’ve sold out of the main items in your order then they just don’t bother at all. Luckily I paid by PayPal and had a copy of my order from them and phoned customer services after I hadn’t heard anything after a week. Having waited for callback and gone through everything with a rather unfriendly girl she informed me the two gift crackers I’d ordered and one of the items that made up a gift set were out of stock and I’d have to choose something else. When I had the temerity to ask when they would have let me know this, what do you know, I got cut off. The next girl was far more helpful but I still ended up with nothing like I ordered. Would you like to receive a Christmas cracker or a scrub bar? Wine had to be hastily added to these boring presents to make them acceptable. As for the gift set we managed to get that sorted by changing a product in it with a scrub bar thrown in for inconvenience. To make matters worse they were still advertising the items I didn’t get on-line.
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London's bath, body & beauty connoisseurs since 1973 + Shop beautifully boxed gift sets for him, her and the home + Choose a FREE luxury sample-size with your order!
