Multiple pushy phone calls to agree to an on-site appointment, then no one showed up for that first appointment. At second appointment I explained structural issues with my roof (and no attic, so can’t make reinforcements), So, rep said she would send that info to her engineers. After waiting 15-20 minutes she showed me a diagram of panels on my very low-pitch roof on her tablet. The diagram misidentified how my roof slopes and where the ridges are, completely ignored my structural issues and violated state building code in a couple of ways. Evidently the “engineers“ were not that at all, we’re not qualified to of do actual structural analysis, and barely capable of just arranging panels on a roof. I ended the appointment and she looked like she was about to cry (I suspect their sales people are under tremendous pressure to sell every time). Later, I sent her an email asking to resolve the issues with my panel layout, but never heard back from her. Instead, I began to get a series of phone calls while I was on vacation trying to set me up with a new appointment with some new rep. I said that I was on vacation but they could call me after I got back but they persisted in trying to set up an appointment date. I told them we could talk and set that date up after I got home from vacation. Hung up the phone and a few hours later I got a call from a different person trying to set up this appointment. The same story, hung up the phone and several hours later I got a call from another person trying to set up the appointment. I tried again to get them to leave me alone until I got back from vacation and hung up the phone. A day or two later a fourth person called! I finally managed to get them to stop calling until I returned home. I got a call several days after I had returned home — this person tried to set up an appointment, would not listen to my questions about the layout I had been given and why I had received no response, and then she angrily ended the call because I was not able to guarantee that both my wife and I would be at the appointment. They don’t seem to be competent, and they are pushy as hell when it comes to their sales process. There are probably a dozen other solar companies in my area and a few I have dealt with seem to be very knowledgeable and have reasonable sales professionals — they will get my business before Momentum any day.
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Momentum Solar is one of the fastest-growing solar companies in the nation employing over 2,000 people nationwide. Founded in 2009, we’re an owner-operated industry leader that is dedicated to the customer experience as we provide affordable energy options to qualified homeowners. We handle the entire process from solar enrollment through customized design, engineering, permitting, installation and activation of every system to ensure a seamless transition to renewable energy.
Our mission is to enable our customers to take control over their rising electricity costs and start generating cleaner, price-protected power. We are committed to helping homeowners better the environment and achieve freedom from fossil fuels.
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