My insurance offered these meals, which seemed like a great idea since I struggle with meal prep. I've noticed that the meals aren't packaged properly, arriving warm and unappetizing. When I addressed this with the representative, they were unprofessional and rude about replacing meals. Two ice packs for 14 packages aren't sufficient to keep food cold. The quality is poor; the meat, vegetables, and even desserts are unappealing. The supervisor I spoke to dismissed my concerns. I may have to cancel and seek another provider for my health.
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