I bought an ultralight mobility scooter. Ian delivered it and was so nice and helpful(see previous review). I part exchanged my old scooter with them , which was in perfect condition, for £100, it was worth approx £300 but I had nowhere to keep two scooters until i sold it. After a few days I decided the monarch wasn't for me and requested to return it for a full refund and to have my old scooter returned. I am sure the scooter was perfect for certain circumstances and excellent engineering , but didn't suit my needs. This all went smoothly until I was informed they had destroyed my old scooter and offered me the £100 back.(I was informed most scooters they part exchange, if suitable, are sold on to dealers) I refused as I couldn't replace my scooter for that money and they shouldn't have destroyed my scooter during the 14 day cooling off period. Eventually they replaced my scooter with one from ebay which was an older model than mine and has an intermittent fault in as much as it just stops. I had the scooter serviced and monarch paid the £65 for the service but the intermittent fault didn't show during the service. I am now in a position when I daren't go out alone in case I get stranded. I am a pensioner and do not have funds to buy new again.
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Monarch Mobility is the UK’s leading specialist mobility firm, established back in 2001, we have the experience and expertise to help you decide which scooter or powered wheelchair is most suited to your individual budget and requirements whilst providing excellent service and support nationwide so you can rely on us to keep you mobile.
