I brought an ex demo 2nd hand Genie from Monarch Mobility, I told rep Tom, not sure about it, he said i have "7 days to think about it, if you don't want it i'll pick it up". Fine i said. i rang after three days saying i didn't want it. It is law to have a consideration time and maximum 30 days to return item regardless of shop stating 7-14 days. Andy said, you're messing me about (possibly because i had one previous time viewed a scooter a year or two! before but price was too high.. Being so long ago i didn't remember much about it. So long ago for Andy's response to sound as though MM have recently and continuously over years, months or weeks, brought scooters for me to view. Not two over a two year period!! No sale again is not acceptable it seems. With good reason on inspection. Prices have since come down with new colours coming out and sell for a few hundred pounds less on tv shopping channels via MM). Andy said i'll ring you with a return date, it will be about a month (a long time not to able to arrange a date, also outside of the legal return limit?). I said fine but send me an email with a date when that will be, i have appointments to work around too. He refused. i sent a couple of emails. No response. Some came back 'undelivered'. It Became obvious Monarch Mobility were not going to collect it as promised, and was delivered without a box.. i asked them to send me a box to return it in, i live 200 miles away. MM have these boxes they send out when a scooter goes in for service. They didn't send one or answer me. I told them i cant find one online to fit. No answer from them by any method after my second phone call within the first week. I eventually obtained an old fridge freezer box which took a lot of effort and returned it within the month. MM refunded the scooter cost but not the cost of the return fee £145. I am now considering small claims for the refund of the return fee because of their false pre and post sale promise to collect, ignoring my contact emails, refusing to assist its return in any way. Not supplying packaging or a return collection date. Stress of having to source, collect, package and return the item.. I find caution applies to most mobility services, they take liberties knowing people have no option, they need these mobility devices to live daily. Maybe consider second hand from ebay, preloved,fbmarketplace, or similar sites. I found an almost new Luggie for under £1,000!!! Couldn't be happier. I did view a couple before finding this one, definitely worth considering. Likely to be in better condition too. The cost of mobility items new like cars, are overpriced. There are many only a year or two old, had little use, or indoor use only online, for half the price of new, You lose nothing by looking. Tip. Ask seller for purchase receipt. Serial number underneath, can be checked for its year of issue to see how old it is, contained within the number. Always look underneath to see if the motor or wheel axels have been damaged, showing it hasn't been looked after. Slightly is ok. Feel seat, back too, padding all over for thickness and edges for metal exposed under seat cover for lack of padding. Seat cover will fray rubbing on metal with use. Check visible wiring ok not frayed, Tiller and other clasps are taut not floppy/broken, Make sure armrest support fittings are not loose. Maybe screw threads are gone. Armrest themselves stay in desired place and don't slope. ignition and all known working parts operating as they should. You need to know what they are for the scooter you want. Download manual or watch youtube videos online. The above Tips are what was wrong with the Genie and why i didn't buy it. Check batteries and chargers work and inspect for damage, they are expensive to buy £3-500. The First battery MM chose to give me with the Genie was no good, Tom changed it for a second, same thing. Third time he said he'd given me a new one from the lorry. It should have been new from the start. You have a safety money back policy on ebay if you buy something and it doesn't function as it should,' even those that say 'no returns', will be refunded if faulty in any way. I find this as safe a method as dealing with dealers but without paying extortionate prices, hassle, probably in better condition and avoiding experiences like mine. Seems sweeter at over less than half the price. Doesn't seem to make a 'little' scratch here and there matter so much.
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Monarch Mobility is the UK’s leading specialist mobility firm, established back in 2001, we have the experience and expertise to help you decide which scooter or powered wheelchair is most suited to your individual budget and requirements whilst providing excellent service and support nationwide so you can rely on us to keep you mobile.
