I purchased a folding Smarti scooter from Monarch thinking it would be a good purchase. Initially had an issue with the ignition being loose and the battery not holding a charge. The ignition switch is loose once again. This issue came about within the first week of ownership even though I had not had the opportunity to try out the scooter. I gave them the opportunity to repair instead of a replacement or refund.A technician came quite promptly and came me another battery although he had to try 3 batteries first. I should have twigged at that point that the batteries were suspect. He also told me that there was no issue with leaving the scooter on charge 24/7.At end of Feb I needed to use the scooter and unplugged it and had it loaded into the vehicle. On arrival at our destination we found the battery to be flat even though the previous night it was showing as fully charged.Today I went to use the scooter which had not been on charge for about a week and found that the battery was totally flat. Thinking that perhaps I had inserted the old faulty battery, I replaced it with the new battery which had been charging for about a week in the new off board charging unit only to find that it was only half charged!My previous scooter costing about £400 had the lithium type battery and I could leave it all winter and it would still be charged. The new scooter the batteries do not seem to last very long at all. I would have expected them to last at least a fortnight before requiring a charge.I have requested a full refund as feel the product is not fit for purpose! As Monarch read this forum I am hoping for a quick resolution.
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Monarch Mobility is the UK’s leading specialist mobility firm, established back in 2001, we have the experience and expertise to help you decide which scooter or powered wheelchair is most suited to your individual budget and requirements whilst providing excellent service and support nationwide so you can rely on us to keep you mobile.
