I wish i had compared more companies as Monarch customer service has not been the best. The sales man that visited me was very charming and i agreed to buy there and then... I received my scooter 2 weeks later but had problems from the start.... loose wires.... dud battery and faulty armrests. eventually things were corrected and i used my new product. (April to November)Over the winter i did not manage to go out on my scooter and when i came to use in April this year i tried to charge the battery but it did not charge.... Monarch informed me that the problem was down to me as i should have charged it regularly (twice a week) regardless of whether i was using the scooter or not and told me i have to buy a new battery (retail price approx £300)At no point did the sales man tell me i needed to do this even though i clearly explained i would not be using the scooter all of the time but they were adamant he would have and that it was in the instructions.I had to phone many many times over a number of weeks before a 'Manager' called me back and feel that the whole problem could def have been dealt with better. Eventually after a heated conversation the manager in question agreed to sell me a new battery at half their normal price (£300) even though he still insisted it was my fault the battery i had was now faulty as i should have known to charge it! I feel i have no choice but to purchase through them as i can not find the batteries for sale anywhere else and i am unable to use a scooter that cost almost £1700 and is only days over 12 months old!
Claim your business profile now and gain access to all features and respond to customer reviews.
Monarch Mobility is the UK’s leading specialist mobility firm, established back in 2001, we have the experience and expertise to help you decide which scooter or powered wheelchair is most suited to your individual budget and requirements whilst providing excellent service and support nationwide so you can rely on us to keep you mobile.
