mondawe.com

4.5
4.5 Based on 70 reviews

The success of the mondawe independent website is due to our tireless efforts: with the help of big platforms such as Wayfair, Lowes, etc., we have gained a large number of American fans who trust us. You'll find our brands on Wayfair, home depot and over...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.5

/
5

70 Reviews

5 Star
80%
4 Star
7%
3 Star
0%
2 Star
6%
1 Star
7%

All Reviews

Filter Reviews

Review Time

Kimble Morris
Exceptional Product and Outstanding Customer Support

The fireplace I purchased is excellent, and the customer service is truly remarkable. I misplaced the mounting hardware for the fireplace I bought two years ago. I contacted the support team, and they sent a replacement at no cost. They continued to follow up until I confirmed that the fireplace was successfully mounted.

5
Date of experience: Dec 27, 2025
Greg Loeser
They answered immediately and acted…

They answered immediately and acted instantly 5 stars

5
Date of experience: Oct 29, 2025
Earl Overton
Realistic flame and excellant heating…

Realistic flame and excellant heating and easy instsllation.

5
Date of experience: Oct 24, 2025
WNYmd
Great customer service

Purchased a mondawe shower system a couple of years ago. So far the product has been great but recently experienced a defect in one component. while outside of the warranty period, customer service has been very responsive and are working with me right now to get the issue resolved successfully! Based on my experience so far, I have no concerns! Would buy the products again and appreciate the responsive service!

4
Date of experience: Oct 24, 2025
Eney Meny
Great "all seasons"option for ambiance…

Great "all seasons"option for ambiance in a small space. Easy to mount to wall. I use it everyday.

5
Date of experience: Oct 22, 2025
Adrian
Great experience with Mondawe

Great experience with Mondawe. Great personnel. Mona helped me out Very professional and replaced my parts without questioning. Thank you so much!

5
Date of experience: Oct 16, 2025
lefter
They are correct for everything they do the right way things

They are so nice and correct about everything you need to do for your job thank you

5
Date of experience: Oct 14, 2025
NEXT LEVEL PRODUCTIONS
Hands down the best customer service…

Hands down the best customer service experience you could ever imagine. I broke the shower knob and needed a replacement. I thought it would be a nightmare but their support team was Johnny on the spot. I didn’t get some automated BS. I spoke with a rep, they took my call, found the part and shipped it to me ALL FOR FREE. I was mind blown. I will ONLY buy from them moving forward m!

5
Date of experience: Oct 13, 2025
Gordon
Excellent customer service

Excellent customer service. Resolved my issue quickly and with courtesy. Thanks so much. Would definitely recommend. And I will be a repeat customer.

5
Date of experience: Sep 29, 2025
Nabil
Karees has been very helpful

Karees has been very helpful, professional and very responsiv.Mondawe should be lucky to have her as an employee.

5
Date of experience: Sep 29, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • The success of the mondawe independent website is due to our tireless efforts: with the help of big platforms such as Wayfair, Lowes, etc., we have gained a large number of American fans who trust us. You'll find our brands on Wayfair, home depot and overstock. mondawe is a company focused on customer service and that philosophy is still going strong today! Many of us here have decades of experience in the home category, and you can get the service you want, the options you need, and the best prices at modawe.See more

  • email service@mondawe.com
  • call +8883285111
  • language https://mondawe.com

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More