Some of the worst customer service I have ever received. I received a pair of earrings from my fiance for Christmas that arrived damaged. I reached out to customer service asking to be refunded and sent the photos of the damaged items they requested, but it has been over a month of back and forth with no resolution. I have asked several times to be refunded and have either been ignored or dismissed. I would expect a company with seemingly nice products to be much easier to contact and communicate with, and be much more prompt in resolving a problem that was their fault. I will never recommend this company to ANYONE.
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