My partner bought me a gorgeous initial necklace in the sale for Christmas. Not only was the delivery late, it arrived after Christmas but I had the necklace on for 48 hours and it tarnished, it broke and it has started to turn black. I follow all caution and care advice, no water, no perfume and it still has ruined the necklace. I had this on for two days. I took photographs to send to the customer care team on the 2nd January 2025, I have still not received any update/ refund or even an apology for providing a cheap quality necklace and terrible customer service.£90 necklace should not be this quality, you would expect more which is disappointing because the necklace it's self is really beautiful and delicate.
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