Mondo Affari incompetence cost me a £900 phone. OnePlus chose them and let it happen.This entire disaster comes down to Mondo Affari’s failure, and OnePlus’ decision to outsource their trade-in programme to a completely unaccountable company.I am a loyal OnePlus customer. I bought a brand-new OnePlus 15, then traded in my 10-month-old, immaculate OnePlus 13 (512GB) worth around £900. I also own a OnePlus tablet and watch. I followed the trade-in process exactly as instructed.The trade-in was handled by Mondo Affari, who provided the FedEx shipping label.The phone was lost in transit. FedEx formally confirmed this.Here is where Mondo Affari’s incompetence becomes unforgivable:• Mondo Affari DOES NOT pay for shipping insurance• Because of this, FedEx says the maximum compensation is £4• Mondo Affari then claims they are not responsible because FedEx lost the packageSo Mondo Affari arranged uninsured shipping for a £900 device, lost it, and now refuses responsibility.The result?My phone is gone.I have no reimbursement.I am being offered £4.Meanwhile OnePlus hides behind Mondo Affari instead of protecting the customer. They chose this partner. They benefit from the trade-in programme. Yet when it collapses, they abandon the customer completely.Weeks of emails, fake escalations, and finger-pointing achieved nothing. No accountability. No ownership. No resolution.This is a reckless trade-in operation run by Mondo Affari, enabled by OnePlus. If you value your device or your money, do not use this trade-in programme.I have lost a £900 phone and will never buy another OnePlus device again.Absolutely disgraceful.
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Mondo Affari è leader nel mercato dell'elettronica di consumo, specializzata nel refurbished. Da sempre la nostra azienda si distingue dai competitor per la cura a 360 gradi del cliente. Mondo Affari è da anni sinonimo di qualità, trasparenza e convenienza. Oltre al risparmio offerto su un’ampia gamma di prodotti, l'azienda ha fatto del ricondizionato un punto di forza, diventando un punto di riferimento nel settore.
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