Review Time
DO NOT SEND YOUR PHONE TO THIS COMPANY THEY ARE A MAFIAN SCAM COMPANY!
YOU WILL HAVE YOUR PHONE REDUCED TO ABSOLUTELY NO VALUE AND WILL TAKE AGES TO DELIVER BACK! NO EXISTING CUSTOMER SERVICE AND WILL TELL YOU TO PAY FOR POSTAGE BACK AND SOME PHONES CAME BACK DAMAGED OR HAVE BEEN LOST IN TRANSIT!
THIS COMPANY NEEDS SHUTTING DOWN!
Mondo Affari incompetence cost me a £900 phone. OnePlus chose them and let it happen.This entire disaster comes down to Mondo Affari’s failure, and OnePlus’ decision to outsource their trade-in programme to a completely unaccountable company.I am a loyal OnePlus customer. I bought a brand-new OnePlus 15, then traded in my 10-month-old, immaculate OnePlus 13 (512GB) worth around £900. I also own a OnePlus tablet and watch. I followed the trade-in process exactly as instructed.The trade-in was handled by Mondo Affari, who provided the FedEx shipping label.The phone was lost in transit. FedEx formally confirmed this.Here is where Mondo Affari’s incompetence becomes unforgivable:• Mondo Affari DOES NOT pay for shipping insurance• Because of this, FedEx says the maximum compensation is £4• Mondo Affari then claims they are not responsible because FedEx lost the packageSo Mondo Affari arranged uninsured shipping for a £900 device, lost it, and now refuses responsibility.The result?My phone is gone.I have no reimbursement.I am being offered £4.Meanwhile OnePlus hides behind Mondo Affari instead of protecting the customer. They chose this partner. They benefit from the trade-in programme. Yet when it collapses, they abandon the customer completely.Weeks of emails, fake escalations, and finger-pointing achieved nothing. No accountability. No ownership. No resolution.This is a reckless trade-in operation run by Mondo Affari, enabled by OnePlus. If you value your device or your money, do not use this trade-in programme.I have lost a £900 phone and will never buy another OnePlus device again.Absolutely disgraceful.
I recently tried using the trade-in service partnered with OnePlus, and I was extremely disappointed. They completely devalued my device for a minor scratch, refusing to honor the agreed trade-in value. The process felt unfair and inflexible, and in the end, I didn’t receive a single cent of what I was promised.I would strongly advise anyone considering this service to keep their device instead of sending it in. The risk of losing your device’s value over something minor just isn’t worth it.
I've traded in my Samsung S24 with OnePlus for a new OP15. I wish I checked the reviews of the company responsible for the trade ins. My phone looks like new, there was no damage at all. Yet they grade it level C, without any evidence or reason. Then they dare to ask 27€ to send your device back. This is a corrupt company who do nothing but fraud and scam innocent people!
I wish it has 0 ratingThey are recovering old phone/tablets for trade in program and they refuse to pay the trade in fee while asking for 27euros to return your device.The device is in excellent condition, like new condition, but they graded it C and offered less 50% of original price because it lacked SPen (which was not mentioned in the email for trade-in). I offered to sent it in addition which they didn't accept. Really disappointed with them and OnePlus Who is using their service.
Scammer company graded my phone-B for signs of use. I have never used my phone without a case it was quite pristine. There are hardly any signs of wear on my phone. They have graded my phone low claiming signs of wear. Of course it will show signs of wear since its used phone. I have lost my interest in one plus. Will never ever buy one again
Pathetic company. I wanted to trade-in my OP Nord 2 and was promised 51gbp. There was no option to select 128gb, so I chose 256gb. Now the team is denying any compensation and is asking me to pay 28gbp to return my phone. If I had read the reviews on trust pilot, I would have known and I would have never sent back my perfectly working phone.
I wish there was an option for 0 rating! This company undervalued my old phone massively and when I used their own photos and video to prove them wrong, they asked for 27 euros to send it back to me. I forgot about it and took more than 90 days to send the money and they said that it's too late and I could not have my old phone back! Bunch of thieves!
I wish I could score this 0 They are recovering old phone/tablets for trade in program and they refuse to pay the trade in fee while asking for 27euros to return your device.Note: device sent had normal wear and tear but in perfect working condition - no damage to the screen, charging etc
I sent an immaculate phone for trade in but they reckoned it was 'Grade B' and reduced the value.There is no appeal procedure so their verdict is final.I paid the 27 euro ransom to get my phone back and I'll take my chances on Ebay.Valuable lesson learned for me though.Please don't risk it with your trade in.
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Mondo Affari è leader nel mercato dell'elettronica di consumo, specializzata nel refurbished. Da sempre la nostra azienda si distingue dai competitor per la cura a 360 gradi del cliente. Mondo Affari è da anni sinonimo di qualità, trasparenza e convenienza. Oltre al risparmio offerto su un’ampia gamma di prodotti, l'azienda ha fatto del ricondizionato un punto di forza, diventando un punto di riferimento nel settore.
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