"ALERT" SMALL BUSINESS OWNERS "KEEP AWAY"I was a Moneris Client for almost 5 years, after paying thousands of dollars in fees, the credit department asked me for my financial statements for the last 3 years including my NOA, I also signed a personal guarantee, as if they were granting me a line of credit. My business is a seasonal business in the field of renting powersport vehicles, my surprise began this season, once we processed the transactions with Moneris, and the money from the sales after a week did not reach the bank account, I decide calling them, which is quite an adventure, because they are hours wasted on the phone, I spent 2 hours trying to find out what was happening, until they finally let me know that they had imposed a 35% retention on our transactions, that is, they would deposit us only 65% of sales and our business has a profit margin of 15%, that is, this season I would have to finance 20% of the operation of my business out of my pocket.Small business owners stay away from Moneris, if you don't want to see yourself on the verge of bankruptcy like I did.With Moneris I experienced the worst customer service in Canada, it seems like this company was doing you a favor. They also have the highest rates in the industry.I swear that if I could give less than one star I would not hesitate to do so.
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