I'm writing to express my deep disappointment following our recent experience as a long-time client. For nearly eight years, we relied on the company for efficient international payments. However, since management changed with the new online platform, service has declined significantly. We were forced to adapt to the new system without proper guidance, and customer support became nearly non-existent. Our attempts to communicate were met with dismissive responses. Most concerning was the ultimatum to switch to a 'private' account with a minimum payment or face termination of our account. This experience has been profoundly disappointing and contradicts the professionalism and integrity we once associated with the company. I hope this feedback prompts a review of internal communication standards and client transition policies.
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