Review Time
As a long-term customer, I am consistently impressed by the OUTSTANDING customer service that meets my expectations. It's rare to find such dependability, especially from a financial institution. If you're looking for a currency exchange service, I highly recommend this option.
Having been a customer for many years, what stands out most is the EXCEPTIONAL customer support that has never disappointed me. It's rare nowadays to find such reliability, especially from a financial institution. If you're considering a currency exchange service, look no further than this one.
I have been trying to get customer service but have faced endless challenges. This has been ongoing for three months and is still unresolved. I anticipate the usual response of, "we're sorry to hear that, please contact customer services," but my recent experience has been extremely disappointing. After multiple attempts to make straightforward changes—adding a user, updating an account name, and closing an account—I have received no meaningful response. It's disheartening as a long-time customer to feel overlooked. Basic communication and reasonable turnaround times should be the norm, yet they seem lacking. I hope they address these issues, as the current level of responsiveness is unacceptable for a company in this sector. After two months, I finally received confirmation of my account cancellation, but I have since moved my transactions to other companies that resolved my issues in just a few days. I would recommend exploring alternatives for better service.
During the sale of a property in Spain, the representatives provided excellent communication throughout the process, making transactions stress-free and seamless while securing a fantastic exchange rate. We are very pleased with how our funds were handled by their team.
I experienced very efficient service while checking an unusual payment reference. A missed call was followed up with a friendly email. The representative was lovely to talk to, and everything was sorted out quickly. It's reassuring to know the company is attentive to money transactions!
I'm writing to express my deep disappointment following our recent experience as a long-time client. For nearly eight years, we relied on the company for efficient international payments. However, since management changed with the new online platform, service has declined significantly. We were forced to adapt to the new system without proper guidance, and customer support became nearly non-existent. Our attempts to communicate were met with dismissive responses. Most concerning was the ultimatum to switch to a 'private' account with a minimum payment or face termination of our account. This experience has been profoundly disappointing and contradicts the professionalism and integrity we once associated with the company. I hope this feedback prompts a review of internal communication standards and client transition policies.
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