I made an account and filled out all of my information. I tried to send money to myself for cash pickup in Kazakhstan. This required me to connect my bank account, provide my social security number (weird!), provide other personal information, take a photo of my passport, and take a selfie photo. I did all of that and tried to submit the transaction.
I immediately received an email saying the transaction won't be processed. I tried to log into my Moneygram account, and it repeatedly said my password was wrong. I went to "forgot password" and my options were to send a code to a phone number I didn't recognize (!) and to my email. I tried to send the code to my email multiple times and it was never sent.
I contacted support, and they told me my account was closed and cannot be re-opened. They said they did it for security reasons, and they refused to tell me more information. What?! I was sending money to myself. Whose security are they protecting? All of my documentation is obviously correct. Their system's automatic verification failed, and they don't do manual human reviews. So now they are perpetually refusing service to me. I can never use Moneygram online again.
My best guess is that their system isn't up to date and they weren't able to verify the newer American passports, which have a black and white photo with a transparent seal overlayed instead of the color photo found in the old passport design.
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