moneyhub.com

For SaaS businesses considering a credit card feed provider where banking transaction reliability is

I’m writing this in the interest of fairness and transparency, and more importantly, to help prevent other businesses like ours from facing similar issues when relying on Moneyhub’s credit card feed as part of their core infrastructure.Our experience with Moneyhub started positively. We implemented the credit card feed early last year, and for the first couple of months, the connections functioned as expected. However, performance quickly deteriorated. Banking connections began to drop off, and reliability became inconsistent.As a result, we lost prospective customers who specifically required a dependable credit card feed integration. In several cases, we were unable to onboard them because the required bank connections were not available or stable. This directly impacted our revenue and undermined the ROI of the partnership.We raised these concerns multiple times, particularly given that we were paying close to £2,500 per month, including £500 allocated specifically for support. Unfortunately, the level of customer success support did not meet expectations. At one point, I received AI-generated responses that did not meaningfully address the issue, which felt impersonal and dismissive given the commercial impact on our business.Ultimately, we made the decision to cancel our contract. There was no proactive outreach from Customer Success leadership, nor any attempt from the Director of Customer Success to understand what had gone wrong or explore remediation options. That absence of engagement was particularly disappointing.For SaaS businesses considering a credit card feed provider where banking transaction reliability is critical, our experience with Moneyhub was deeply disappointing — both from a technical stability and customer service standpoint.

Date of experience: Feb 24, 2026