Review Time
Very very bad and worst placement they just take your money.They don't have any kind of job please do not waste your time they'll give you job in their office only.Also the staff is very unprofessional they talk.worst paisa kha ke baith jate hain baad me batamizi karte hain ye log mere 1000 kha liye phir khali ghumate hain please koi bhi inke pass nahi jana ek dum worst hai
Very very bad and worst placement they just take your money.They don't have any kind of job please do not waste your time they'll give you job in their office only.Also the staff is very unprofessional they talk.worst paisa kha ke baith jate hain baad me batamizi karte hain ye log mere 1000 kha liye phir khali ghumate hain please koi bhi inke pass nahi jana ek dum worst hai
I’m writing this in the interest of fairness and transparency, and more importantly, to help prevent other businesses like ours from facing similar issues when relying on Moneyhub’s credit card feed as part of their core infrastructure.Our experience with Moneyhub started positively. We implemented the credit card feed early last year, and for the first couple of months, the connections functioned as expected. However, performance quickly deteriorated. Banking connections began to drop off, and reliability became inconsistent.As a result, we lost prospective customers who specifically required a dependable credit card feed integration. In several cases, we were unable to onboard them because the required bank connections were not available or stable. This directly impacted our revenue and undermined the ROI of the partnership.We raised these concerns multiple times, particularly given that we were paying close to £2,500 per month, including £500 allocated specifically for support. Unfortunately, the level of customer success support did not meet expectations. At one point, I received AI-generated responses that did not meaningfully address the issue, which felt impersonal and dismissive given the commercial impact on our business.Ultimately, we made the decision to cancel our contract. There was no proactive outreach from Customer Success leadership, nor any attempt from the Director of Customer Success to understand what had gone wrong or explore remediation options. That absence of engagement was particularly disappointing.For SaaS businesses considering a credit card feed provider where banking transaction reliability is critical, our experience with Moneyhub was deeply disappointing — both from a technical stability and customer service standpoint.
I have had a problem with connecting Fidelity which has been going on for months and now have similar issues with 2 other apps with only an automated response. Moneyhub is a great concept but only when it works which it currently isn’t for me!!
I have had a problem with connecting Fidelity which has been going on for months and now have similar issues with 2 other apps with only an automated response. Moneyhub is a great concept but only when it works which it currently isn’t for me!!
When Moneyhub works it is good, but it is prone to faults, errors and failures. At this stage you might expect some form of support from their customer service team, but the usual response is either to ignore the issue, tell you to fix it with solutions that do not work, or shrug and say there is nothing they can do. The can leave you waiting many days for a reply, and don't seem to consider that an issue. In short, they are neither supportive or helpful, and their dreadful service and low effectiveness leaves a very poor impression of Moneyhub as a product
When Moneyhub works it is good, but it is prone to faults, errors and failures. At this stage you might expect some form of support from their customer service team, but the usual response is either to ignore the issue, tell you to fix it with solutions that do not work, or shrug and say there is nothing they can do. The can leave you waiting many days for a reply, and don't seem to consider that an issue. In short, they are neither supportive or helpful, and their dreadful service and low effectiveness leaves a very poor impression of Moneyhub as a product
I have used Moneyhub for over 2 years and it was fantastic- until it wasn’t. Basically it has lost connection with one of my credit cards but still says it’s connected. No transactions are coming through which makes the whole thing fairly useless. Customer service has been appalling - they keep telling me to repeat the same thing that doesn’t work and then telling me they’re working on it in the background. Now they’ve stopped replying altogether. Very reluctantly I’m going to have to ditch it as it’s now pointless.
I have used Moneyhub for over 2 years and it was fantastic- until it wasn’t. Basically it has lost connection with one of my credit cards but still says it’s connected. No transactions are coming through which makes the whole thing fairly useless. Customer service has been appalling - they keep telling me to repeat the same thing that doesn’t work and then telling me they’re working on it in the background. Now they’ve stopped replying altogether. Very reluctantly I’m going to have to ditch it as it’s now pointless.
Am still a paid customer, for now.I had entered my mortgage payment as 'rent', today I downloaded my Experian credit report and was alarmed to find Moneyhub had shared this info!!!I guess I didn't read the T&C's carefully enough.
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Moneyhub puts you at the centre of your financial universe, giving you unrivalled clarity and control over all aspects of your finances. We help our users plan and manage their finances with spending analysis, budgeting, investment tracking and scenario modelling based on an aggregated view of their financial data. Open Banking is at the heart of a lot of innovation in FinTech, and we are at the heart of the action.See more
