moneyhub.com

Variable 1st impressions. 2nd impressions good. 3rd not so good.

10/07/2024: Another experience of less than great Moneyhub support. Background...Moneyhub web app starts to show inaccurate balance on an account. Transactions replicating ok, but balance is plain wrong. 10 days after raising a ticket, I've been asked for the same information twice (even though the information being requested has been provided in the same email trail 6 days previously), been told that "I can't see any open message for you" (not sure what that means, but it sounds like they are loosing things and it doesn't fill me with confidence). Add to all this that I've been passed between 3 support agents. I have asked for a resolution estimate, but have not been provided with one...instead, I was told (their spelling, not mine) "I well add your details to the existing investigation and come back to you when we have an update.". Realising that things will go wrong, an organisation shouldn't be judged on mistakes, but they can be judged on their response when mistakes happen and based upon Moneyhubs response to date, I really couldn't recommend Moneyhub.10/10/2023: Was in the process of evaluating Moneyhub prior to signing up to a subscription. Created an account, connected external Banks and started to evaluate the functionality. Had a number questions that the support/help material does not address (not complex questions...actually pretty fundamental ones). Dropped the question on the online chat support. Over 2 hours later got an answer...that had no relation to the question that I asked. Not confident that I will be able to evaluate Moneyhub if it takes over 2 hours to provide an irrelevant answer to a simple fundamental question. Will persevere for a bit longer and will update rating if appropriate...current view is that I am unable to evaluate if it's not the tool for me.11/10/2023: Day 2 with Moneyhub. My experience with Moneyhub Support gets worse. I had yet another simple question for Moneyhub Support... "Why do certain transactions show in the Spending Budgets feature, whilst other transaction of an identical nature do not?". Rather than provide me with any answer, the response was "I will submit a Feature improvement on your behalf for our team to make changes". It feels like I am a non-paid tester rather than a (potential) subscription paying Customer...still not had any valid answers to any questions I have raised.15/11/2023: Getting better. Whilst there are still some questions that I am trying to get answers for, there are now some sensible answers forthcoming. This is because a much more experienced & senior Support Team member has picked up my support requests. There are still some features that I need Moneyhub support get my head around (Budgeting, Moneyhub treatment of Pending v Cleared transactions, Moneyhub treatment of transactions that are categorised as Transfer) and there are some features that are subject to Moneyhub "Feature Requests" being delivered, but, with these few caveats, Moneyhub is starting to make sense.19/10/2023: I've had 9 days getting familiar with Moneyhub. It is clear that I have needed this time to become familiar enough with the features to make it work for me...and it does. 2 key realisations for me 1. I now understand how to use the "Transfer" category to exclude transactions from being included in Income and Expenditure calculations. 2. I have worked out how to use the "Project" features to segregate transactions that cannot be segregated (to my requirements) using the "Category" feature. Moneyhub would benefit from some feature enhancements (which you can request...and will get put on their backlog for consideration), however it does what I need it to do accurately & with clarity.

Date of experience: Oct 10, 2023