This review serves as a formal complaint regarding MoneyLion’s handling of my RoarMoney account, transaction dispute, and earned WOW rewards.
In January 2026, I made purchases through a promotional offer within the MoneyLion WOW platform. After discovering the merchant appeared to be fraudulent, I promptly filed a dispute and followed MoneyLion’s explicit instructions to submit supporting evidence via email. I submitted the requested documentation multiple times but received no meaningful response, and my evidence does not appear to have been properly reviewed.
On February 27, 2026, my RoarMoney account was closed without prior notice or explanation. This action also immediately removed my access to my MoneyLion WOW membership and over $1,000 in earned and pending rewards. I was not provided a reason for the closure, nor was I given an opportunity to appeal or recover my earned rewards.
Multiple support representatives were unable to explain the reason for the closure, confirm the status of my rewards, or escalate the matter appropriately. This lack of transparency and failure to properly address a dispute and account closure raises serious concerns about account handling and consumer protections.
I am requesting:
• A clear explanation for the account closure
• A proper review of my dispute with the evidence I submitted
• Clarification and restoration of my earned WOW rewards
I hope MoneyLion’s escalation or compliance team will review this matter and provide a transparent and fair resolution.
Claim your business profile now and gain access to all features and respond to customer reviews.
MoneyLion provides personal loans and other financial products that are personalized for every customer's unique financial situation. We believe that data and transparency allow our customers to be better borrowers and improve their financial health. That’s why we empower all of our customers with tools like free credit monitoring and bank alerts to track their spending.See more
