For the past 4 weeks, i’ve been dragging moneymotion’s support team to give me a response, however, no success. My account was closed in early July-August due to an account and compliance review, and I was informed that my remaining funds would be held up to six months before release. Since september 30th, I’ve sent four follow-up emails all ranging on different dates (Oct 8, 9, 16, & 23) kindly requesting transparency on the exact amount being held and the projected balance that will be released, but i have yet to recieve a reply. Keep in mind, I sent it to three of their email domains (compliance, support, & another support email) It’s extremely unprofessional and annoying to be left in the dark regarding a hold on funds. Transparency and communication should be the bare minimum for a payment processor and in my experience, Moneymotion has failed horribly at support & communication. All im asking for is a clear and simple confirmation of the amount being held and the timeline of it being released, as stated in their own compliance message. I hope this review finally incentivizes them to make a proper response and resolution.
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