What started off as a great experience turned into a bit of a nightmare.
The call taking can be sporadic and despite giving them a framework to follow, they just end up doing it their way, causing me to having to call the customer back - which defeats the whole purpose of having a call handling service.
They were supposed to handle calls and bookings whilst I was on holiday, they cocked up most of it and charged over a grand to do so.
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As the world’s customer conversation experts, Moneypenny’s unique blend of brilliant people and AI technology integrates seamlessly to deliver customer communications that unlock valuable opportunities for businesses, 24/7. Available across all voice and text channels, Moneypenny responds to and fulfils requirements for thousands of UK, US and European clients who value their reputation and recognise that the key to sustainable growth is working with a partner who allows them to scale in an agile way.
This year, Moneypenny proudly celebrates 25 years of service, having been named one of the ‘100 Best Companies to Work For’ seven times and earning recognition as a Great Place To Work (GPTW). See more
