Review Time
What started off as a great experience turned into a bit of a nightmare.
The call taking can be sporadic and despite giving them a framework to follow, they just end up doing it their way, causing me to having to call the customer back - which defeats the whole purpose of having a call handling service.
They were supposed to handle calls and bookings whilst I was on holiday, they cocked up most of it and charged over a grand to do so.
I am unsure how my details were obtained, but I am constantly receiving spam emails—often multiple at once. It appears I am listed more than once, including for a company that has been closed for nearly a decade. This suggests that whoever is handling the data is not maintaining it properly. This situation reflects poorly on the service. Relying on unsolicited spam to engage potential customers is concerning. While there are unsubscribe links, it’s important to be cautious, as phishing sites often employ similar tactics.
I am unsure how they obtained my information, but I am constantly receiving spam emails—sometimes multiple at once. One of the entries is linked to a company that shut down nearly a decade ago, suggesting poor data management. It's concerning that they rely on unsolicited spam for outreach. While there are unsubscribe options, I would advise caution when using them.
We have partnered with this service for 13 years, and they have been outstanding from the start. Professional, friendly, and reliably consistent—their team feels like a true extension of our business. I highly recommend their call-answering service.
I urge you to avoid this service! They have inundated me with calls and emails that I never consented to. Despite my requests to stop, the spam persists. It seems they disregard GDPR and basic customer respect. If privacy is important to you, be wary—their marketing tactics are intrusive.
Claim your business profile now and gain access to all features and respond to customer reviews.
As the world’s customer conversation experts, Moneypenny’s unique blend of brilliant people and AI technology integrates seamlessly to deliver customer communications that unlock valuable opportunities for businesses, 24/7. Available across all voice and text channels, Moneypenny responds to and fulfils requirements for thousands of UK, US and European clients who value their reputation and recognise that the key to sustainable growth is working with a partner who allows them to scale in an agile way.
This year, Moneypenny proudly celebrates 25 years of service, having been named one of the ‘100 Best Companies to Work For’ seven times and earning recognition as a Great Place To Work (GPTW). See more
flexscreenretail.com
mobilfox.com
smartness.com
cyberport.de
quieton.com
minitool.com
algorithmicsoftware.co.uk
pdfsmart.com
motorola.co.uk
site.nightsbridge.com
