I've been a customer for nearly four years without issues. When I faced financial hardship, I contacted them early in the month to arrange a payment plan. Everything seemed fine until they attempted a direct debit that sent me overdrawn. I called for assistance and was hung up on, then misinformed by another representative. After several transfers, I finally reached a manager who was somewhat helpful, but the overall attitude was dismissive. I’ve never missed a payment, yet this experience has left me feeling frustrated and mistreated.
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Moneyway offer motor finance through a network of motor dealerships, internet introducers and brokers. Offering fixed term hire purchase arrangements, for the car market.
Moneyway is a trading name of Secure Trust Bank PLC, the only UK bank awarded a Customer Service Excellence accreditation. You can have the confidence that Moneyway motor finance will be a sustainable partner that you can work with for years to come, sharing our years of industry experience. We aim to deliver a professional service to our customers.
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