I was a customer for two and a half years and was initially satisfied. However, due to rising insurance costs, I chose to terminate my agreement voluntarily as I reached the halfway point. Now, they are attempting to charge me £170 for a service on my vehicle, which they claim is required every 12 months or 12,000 miles. My car was last serviced at the end of August 2024 and has only covered 3,000 miles since then. I provided evidence from the manufacturer that contradicts their claims. Anyone familiar with this brand knows they use condition-based servicing, which indicates when a service is needed. The dashboard shows the next service due in August 2026. Despite providing proof, they refuse to cancel the charge. After numerous calls with no resolution, I am unwilling to pay this unjust charge, and they have threatened to harass me with emails, letters, and phone calls. The issue is now with the financial ombudsman.
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Moneyway offer motor finance through a network of motor dealerships, internet introducers and brokers. Offering fixed term hire purchase arrangements, for the car market.
Moneyway is a trading name of Secure Trust Bank PLC, the only UK bank awarded a Customer Service Excellence accreditation. You can have the confidence that Moneyway motor finance will be a sustainable partner that you can work with for years to come, sharing our years of industry experience. We aim to deliver a professional service to our customers.
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