I am very unhappy with the service provided. I drove through snowy conditions to bring the vehicle in for a scheduled door handle software update, which I dislike doing. Upon arrival, I was informed that the update would actually take two days instead of one, with no prior communication about this change. Consequently, I had to make the 35-minute drive back home (conditions were better). My previous experiences have also been frustrating, particularly regarding communication—there were multiple instances where I didn’t receive callbacks, and I was misinformed about parts being ordered. Although the repairs were eventually completed, I will be seeking service elsewhere.
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Welcome to Mon Motors, the leading choice for New and Approved Used cars, as well as specialist aftersales services across South Wales and the South West of England. We proudly serve as official dealers for Audi, Volkswagen, Volkswagen Commercial Vehicles, Škoda, Volvo, Ford, Ford Commercial Vehicles, SEAT, and CUPRA.
