monmotors.com

4.8
4.8 Based on 161 reviews

Welcome to Mon Motors, the leading choice for New and Approved Used cars, as well as specialist aftersales services across South Wales and the South West of England. We proudly serve as official dealers for Audi, Volkswagen, Volkswagen Commercial Vehicles...

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Average Rating

4.8

/
5

161 Reviews

5 Star
92%
4 Star
2%
3 Star
1%
2 Star
1%
1 Star
5%

All Reviews

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Review Time

Ann Mead
Steve was very friendly and helpful. He was prompt and didn’t rush us. He went through all the func

Steve was very friendly and helpful. He was prompt and didn’t rush us. He went through all the functions in the car and explained everything clearly and in detail. He helped me connect to apple play from my phone and made sure it was working properly. All in all a very positive experience and I am over the moon with my new car 🥰

5
Date of experience: Feb 07, 2026
Roger Rawlings
Impressed with the time and help to choose the car that we will be purchasing. There was no pressure

Impressed with the time and help to choose the car that we will be purchasing.
There was no pressure put on us in making our decision, all thanks to Drew Ellis who spent his time and experience helping us.
Throughly recommend Volvo Monmotors.

5
Date of experience: Feb 03, 2026
OlwenMorgan
Excellent experience with Mon Motors. Clark was exceptional in helping me choose my car, taking me f

Excellent experience with Mon Motors. Clark was exceptional in helping me choose my car, taking me for a test drive and explaining the options available to me. Clark was also kind and patient regarding completing all the necessary administration to complete my purchase. Thank you

5
Date of experience: Feb 01, 2026
Anne Evans
Excellent garage with super friendly informative staff. Kept us informed throughout the process and

Excellent garage with super friendly informative staff. Kept us informed throughout the process and afterwards. I cannot rate the staff enough! Would highly recommend buying from here.

5
Date of experience: Feb 01, 2026
H Bishop
Friendly, helpful, and very knowledgeable about their brand. The team were easy to deal with, answer

Friendly, helpful, and very knowledgeable about their brand. The team were easy to deal with, answered questions clearly, and made the whole process straightforward and stress-free.

5
Date of experience: Jan 31, 2026
Recent purchase of a vehicle from a local dealership.

Just bought a vehicle from a local dealership. The representative was outstanding throughout the entire process. They were clear about each step, accommodating, and extremely helpful. Offered a very reasonable price on the trade-in. Thank you!

5
Date of experience: Jan 23, 2026
Ingram Johnson
Exceptional Service from Start to Finish

From the first glance at the vehicle to driving it home, the professionalism was outstanding. The representative was friendly and addressed all my inquiries, efficiently handling the paperwork. A fantastic team overall.

5
Date of experience: Jan 10, 2026
James R.
Extremely dissatisfied with the service received.

I am very unhappy with the service provided. I drove through snowy conditions to bring the vehicle in for a scheduled door handle software update, which I dislike doing. Upon arrival, I was informed that the update would actually take two days instead of one, with no prior communication about this change. Consequently, I had to make the 35-minute drive back home (conditions were better). My previous experiences have also been frustrating, particularly regarding communication—there were multiple instances where I didn’t receive callbacks, and I was misinformed about parts being ordered. Although the repairs were eventually completed, I will be seeking service elsewhere.

1
Date of experience: Jan 06, 2026
Dr Keith Greenfield
BATH AUDI let me down badly

This beggars belief!After a fault was diagnosed by the moble Audi Assist technician approx one week ago my car was booked into (Mon Motors) Bath Audi for tomorrow 2 December at 1000Diagnosis Lambda sensor fault or similar.I had informed the service rep on the telephone to Bristol of the diagnosis by Audi Assist and that I need my car for a long journey on Wednesday 03rd. As Bristol (where I live, an where I bought the car) was not available I accepted Bath Audi.Today I am astonished to receice a call from Bath to confirm the appointment, but when I adked if it could be done by lunchtime telling me that:1 -the appointment is to repeat diagnosis, and may not he done on the day, let alone the morning!!!2 -the part may not be in stock3 -may take longer that the day to even get warranty authorisation from Audi UK.I BOUGHT THE CAR FROM THEM AS AN APPROVED USED AUDI, IT'S STILL UNDER WARRANTY, AND THEY SERVICED IT ONE MONTH AGO.So Bath Audi, I have reluctantIy cancelled tomorrow's visit. Perhaps someone can answer the question "If it is indeed so difficult at Bath Audi in three ways (ie technically, parts provision, and warranty admin), why was I not told when I booked in the car?I might add that when I bought the car (from them) I was told that an Audi Approved warranty would come with a "thrill and reassuring peace of mind". That's marketing fir yiu. I am rarely lost for words!I have just run this past 2 neighbours, one works for Lexus and another for Mercedes.They first one said, come and see us when your changing, the second just laughed!

1
Date of experience: Dec 01, 2025
Evelyn
Exceptional service from the team at Merthyr Tydfil.

The team at Merthyr Tydfil is highly professional and very attentive to customer needs. I was kept informed throughout my purchase with regular updates via email and phone calls. All of my questions were answered clearly and willingly. I am extremely satisfied with my new vehicle.

5
Date of experience: Nov 30, 2025

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Business Details

  • Welcome to Mon Motors, the leading choice for New and Approved Used cars, as well as specialist aftersales services across South Wales and the South West of England. We proudly serve as official dealers for Audi, Volkswagen, Volkswagen Commercial Vehicles, Škoda, Volvo, Ford, Ford Commercial Vehicles, SEAT, and CUPRA.

  • email customerservice@monmotors.com
  • language https://www.monmotors.com

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