There’s a reason this company has so many negative reviews across social media. I used to buy from them regularly for my previous business but stopped due to ongoing customer service, refund, and shipment problems. Years later, I decided to give them another chance, but after two orders, I’m already facing issues. I emailed them three times before placing my order and received no response. I tried again recently, but still no reply. I ordered an expensive cable for in-wall use, and two hours later, they informed me it was unsuitable and recommended another one at the same price. When I called to request a swap, I was told I needed to cancel my entire order and reorder, which was frustrating. The representative couldn’t provide proof of cancellation, and when I asked for a supervisor, I was denied. Returning items can cause significant delays, and I regret not heeding the warnings of others.
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Monoprice, Inc. is an e-commerce leader specializing in providing more than 7,500 high-quality yet affordable electronics and tech products. As an industry innovator, Monoprice fills a void in the consumer technology market by delivering exceptional products that are on par with the best known national brands at prices far below the retail average with incomparable speed and service. Maintaining a business philosophy that focuses on the needs of its customers, the company strives to bring simplicity, fairness and confidence to consumers and businesses shopping for big-ticket electronics and tech accessories.See more
