Review Time
After receiving my machine in excellent condition, it worked flawlessly for a few days before developing an issue. I contacted customer support around 10pm and received a response by 6:30am the next morning. The representative asked insightful questions, and by the end of the day, I was back up and running. I was pleasantly surprised by the support I received, especially after hearing mixed reviews. I truly appreciate the help and guidance provided.
I received my 60 watt monport laser after a short wait, it was delivered on time and came extremely well packaged in a wooden crate. I had a problem with alignment and the head crashing into the bed which bent the bolt. Paul from monport was extremely helpful and helped me align my laser aswell as replacing the bolt. It was such a great relief to know someone is there to help no matter how big or small the problem may be. Big shout out for the customer service. THANKYOU 🙏X
Since I was confronted with several issues on my monport reno 45 - it took quite a while to get everything running properly. ButI was completely surprised:- how fast the service answered - how they handled videos etc and how fast they analyzed it- how uncomplicated spare parts where provided- how well the direct contact to the 2nd level support worked out via WhatsApp Always polite and professional Great experience!Note the main problem was a lightburn-firmware issue. So not caused by monport directly but they solved it anyway.5 star recommendation
I had a problem in connecting my Monport fibre laser to Lightburn together with the new MacOS Tahoe. It was solved in minutes via the Monport support and they gave me the link to an older Lightburn version which works fine. So even if it was a Lightburn problem, I got help and my problem was solved.
Everything went smoothly from ordering to delivery. I would especially like to highlight the fast and competent support – friendly, reliable, and solution-oriented. The WhatsApp group chat and remote assistance worked perfectly, with very knowledgeable people in the background who helped me at all times. I felt well taken care of and am completely satisfied. Many thanks to the entire Monport team – absolutely recommended!
At last, we have someone who helps me figure out how to make my unit work. After weeks of trying to set the machine up correctly, I was on the verge of giving up. Then came help. The attention to detail and the great support put my faith in the Monportlaser Service.
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Monportlaser ist ein Online-Shop für Lasergravurmaschinen und Zubehör. Unser Gründungsprinzip ist es, Kreativität zu wecken und zu inspirieren, damit Menschen ihre innovativen Ideen in die Tat umsetzen können. Dank unserer Lasergravurmaschinen haben viele Menschen neue Ausdrucksmöglichkeiten entdeckt und sich sogar neue Existenzen geschaffen. Unser Qualitätsanspruch ist unerschütterlich. Wir forschen und verbessern unsere Produkte kontinuierlich, um erschwingliche, hochwertige Lasergravurmaschinen und Zubehör anzubieten. Darüber hinaus bieten wir seit über 25 Jahren technischen Support in den USA. So erhalten Sie kompetente Unterstützung bei der Einrichtung Ihrer Maschine und der Lösung aller auftretenden Probleme. Kundenfeedback ist für Monport von unschätzbarem Wert. Es prägt unsere Produktentwicklung und führt zu neuen Serien wie dem Monport Mopa Gpro Fiber-Lasergravierer und dem Mopa GA Fiber-Laser.See more
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