Review Time
I ordered a K40 pro laserengraver in October, and received a message shortly that the delivery would be later. +40 days. However to compensate me, I would receive a rotary accessoiry.I have now received my Laser Engraver over 80 days late! And without a rotary.I have been in contact with them for several months to ask where my rotary accessoiry is, and I receive no response from customer support anymore.The customer service from monport is terrible! And you get a different response every single time, They are not helpful at all. I have now escalated my case trough Paypal / Creditcard to see if they can assist me, since I now have an incomplete product considering what was promised.
Everything from the communication to the article was great. I've tried using it with ezcad2 and so far everything works as it should, the most important thing is how fast and responsive they were with their responses, I really have to say that it made me feel like they care, I was skeptical at first about buying from them, but after literally 15 back and forth emails, I pulled the trigger and everything turned out well, also the item was really well packaged.
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Monportlaser ist ein Online-Shop für Lasergravurmaschinen und Zubehör. Unser Gründungsprinzip ist es, Kreativität zu wecken und zu inspirieren, damit Menschen ihre innovativen Ideen in die Tat umsetzen können. Dank unserer Lasergravurmaschinen haben viele Menschen neue Ausdrucksmöglichkeiten entdeckt und sich sogar neue Existenzen geschaffen. Unser Qualitätsanspruch ist unerschütterlich. Wir forschen und verbessern unsere Produkte kontinuierlich, um erschwingliche, hochwertige Lasergravurmaschinen und Zubehör anzubieten. Darüber hinaus bieten wir seit über 25 Jahren technischen Support in den USA. So erhalten Sie kompetente Unterstützung bei der Einrichtung Ihrer Maschine und der Lösung aller auftretenden Probleme. Kundenfeedback ist für Monport von unschätzbarem Wert. Es prägt unsere Produktentwicklung und führt zu neuen Serien wie dem Monport Mopa Gpro Fiber-Lasergravierer und dem Mopa GA Fiber-Laser.See more
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